Delivery & Returns

Here's what you need to know:

We offer a 7 day period of cancellation whereby a product can be returned to us for credit. The 7 day period starts to run on the day after you receive the goods. Goods must be returned to us in the same condition that they arrived. The goods must have been looked after reasonably.

We reserve the right to apply a restocking fee on returned items where the condition of the returned items is not acceptable and work is required to bring the items up to a saleable quality.

If you no longer need an item in your order, please contact us and let us know. We will book your return onto our system and issue you with a returns number. Once we have agreed to accept the goods, please return them to us at the following address:

Returns Department
Safety Systems Distribution Ltd
Unit 11B Hobson Industrial Estate
Burnopfield
Newcastle Upon Tyne
NE16 6EA

You will be responsible for the cost of the return carriage where an order is no longer required. We recommend that you return the goods by recorded delivery or via courier as we cannot accept liability for any goods damaged or lost in transit.

Important: Please ensure items being returned to us are securely and appropriately packaged. For instance, bed and floor sensor mats should not be folded or rolled. Failure to package the goods correctly may invalidate your return and prevent us from issuing a refund.

We always recommend that you obtain and keep a certificate or proof of posting.

Please let us know as possible if one of the items in your order is faulty or damaged. Our workshop technicians can try and rectify the issue over the phone or if this is not possible, they can arrange for replacement parts to be sent out.

The majority of the products we sell on our store are backed by a 12 month warranty, covering manufacturing defects. If an item you have ordered from us has gone faulty within this time period, please get in touch and we can assist.